All domestic and international items will be sent via registered post.
Australia Post E-Parcel with tracking (generally 3-5 business days): Flat rate of $10AUD
International shipping with DHL (generally 2-7 business days): Flat rate of $20 AUD for New Zealand + flat rate of $25 AUD for rest of the world.
You will receive a 'Shipment Confirmation' email once your order has shipped containing your tracking number.
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.
If a delivery is attempted whilst no one is home the courier should leave a 'sorry we missed you slip' and proceed to deliver your item to the nearest post office for your collection.
Once your item has been distributed to Australia Post and DHL it becomes their responsibility and often shipping times can vary.
Please don't hesitate to email us at firstname.lastname@example.org should you have any further enquiries.
DUTIES & TAXES
All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.
Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs.
We reserve the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.